HIPAA News

TeleVox Launches SmartReach 360 Comprehensive Patient Outcomes Solution

(March 06, 2008)-- TeleVox Software launched of SmartReach 360, its patient outcomes solution, through a strategic partnership with MDdatacor Inc., one of the nation's foremost healthcare quality improvement companies. SmartReach 360 aims to improve patient outcomes by focusing on four key areas: identifying patient care opportunities for the treating clinician, contacting patients, monitoring patient progress and quantifying outcomes.

"Our clients have increasingly asked for tools to aid in outcome improvement, and we're confident that SmartReach 360 will help providers achieve their goals," says Chad Greer, TeleVox's Vice President of Sales and Product Marketing. "By integrating leading technologies in both data analysis and patient notifications, we've been able to develop a solution never before seen in the marketplace."

SmartReach 360 is a revolutionary approach to physician directed disease management and wellness programs. This web-based solution optimizes quality by analyzing the patient clinical information, collected from physicians via electronic medical records, transcribed office notes, lab results and medical claims, against evidence-based clinical guidelines to identify care opportunities to the treating physician. Staff members are also relieved of the burden of delivering outbound communications to manage those patient visits. At the point-of-care, SmartReach 360 provides data to assist in physicians' decision making. As patient healthcare improves, SmartReach 360 measures and quantifies these results to support pay-for-performance and other improvement-driven programs.

Patients benefit from a more proactive approach to their care and are introduced to new opportunities to improve their health. They will also receive more thorough notification from providers, as SmartReach 360 can deliver courtesy reminders, recalls and other communications by phone, e-mail or text message.

"We are pleased to have an opportunity to work with TeleVox, a company that not only has innovative technology solutions for patient outreach, but a vision to improve healthcare delivery," said Timothy Roche, MDdatacor's co-founder, President and Chief Executive Officer. "SmartReach 360 is an innovative approach to clinical data collection, analysis, reporting and patient outreach. This proactive system allows physicians to develop and implement disease management and wellness programs based on clinical criteria, then communicate with patients to improve health outcomes."

Recent research supports the need for a solution like SmartReach 360 in the healthcare industry. The 2006 Doctors' Office Quality-Information Technology Project (DOQ-IT) Study shows that more than 70% of patients do not receive recommended preventative care and according to the 2005 Health Plan Employer Data and Information Set (HEDIS) Study, over 50% of chronic disease patients do not receive follow-up care indicated by evidence-based guidelines.

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