Resources for Federal Financial Institutions Examination Council (FFIEC)

Frost & Sullivan Recognizes Teleperformance For Excellence

callcenterinfo.tmcnet.com

Based on its recent analysis of the contact center outsourcing market, research group Frost & Sullivan (News - Alert) has presented teleservices giant Teleperformance with its 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.

This award was presented in recognition of Teleperformance’s solid security foundation (network, applications and desktop) and security organization, which includes payment card industry (PCI) certification, supplementary certifications and the use of security best practices.

As anyone who reads the business news even casually knows, the globalization of the contact center industry makes for complex security challenges as clients operate in cross-border environments. The key challenge for the industry lies in establishing and maintaining the highest possible security standards to protect the availability, confidentiality and integrity of valuable client business data. Further, the sales environment in the outsourcing market is extremely competitive with strong robust solutions offered by a plethora of providers.

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