Resources for Federal Financial Institutions Examination Council (FFIEC)

Compliance drives credit union to catch online bill payment fraudsters

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As the nation's largest credit union service organization representing more than 500 credit unions, PSCU Financial Services makes fraud prevention a priority.The nonprofit member-owned cooperative provides a variety of services, including credit and debit/ATM card processing, online bill payment, and contact center support. With fraud prevention a corporate-wide initiative for PSCU-FS, the organization aims to make sure its credit unions and their members are protected by the latest anti-fraud technology, said Leslie Reistrup, director of eServices.

That corporate directive, along with wanting to make sure its clients were compliant with the Federal Financial Institutions Examination Council's multi-factor requirement for online banking, led PSCU-FS to deploy Fiserv's CheckFree FraudNet automated fraud detection and case management system.

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