Resources for Health Insurance Portability and Accountability Act (HIPAA)

Automated Outbound Messaging For Healthcare

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Automated outbound messaging has found a good home in a number of industries. You may have noticed its use, for example, this recent political season leading up to elections. Expect to become very familiar with the technology as used by political campaigns in the year-long lead-up to the next elections.

But far and away, one of those prominent areas in which automated outbound messaging has taken off is healthcare.

Call center solutions systems integrator MicroAutomation announced today that it is now marketing a hosted, automated solution for use in healthcare insurance companies wellness and disease management programs. MicroAutomation has partnered with Atlanta-basedMessage Technologies, Inc., to provide hosting services for the solution.

The Automated Health Coach solution provides beneficiaries with specific information to help them better manage their quality of life and/or long-term healthcare issues. The partnership between MicroAutomation and MTI enables the Automated Health Coach solution to be implemented as a hosted solution, eliminating all capital budget expenses for healthcare insurance providers.

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