Resources for Health Insurance Portability and Accountability Act (HIPAA)

It’s not about privacy,it’s about honesty

www.azbiz.com

Privacy is a wonderful thing, except when unscrupulous businesses try to hide behind it. At the Better Business Bureau, we are seeing increased efforts to invoke customer privacy and confidentiality as a smokescreen to camouflage customer service screw-ups. It is nothing more than customer service crocodile tears.

Businesses in the health care sector such as doctors, dentists, chiropractors along with hospitals, clinics, nursing homes and the like are the greatest abusers in this regard. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) casts a large confidentiality net.

HIPAA is part of the reason your pharmacy had to build another window for prescriptions counseling. HIPAA is why you’re asked to stand a ways back from the doctor’s reception counter until it’s your turn, so you can’t overhear other people’s private health concerns and they can’t eavesdrop on yours.

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