Resources for International Standards Organization (ISO) 27002 (17799)

Stepping Towards SaaS for IT service management

expresscomputeronline.com

Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT service management productivity solutions. Typical SaaS models allow a service to be hosted, delivered, and managed remotely via the Web and offer the sharing of application processing and storage resources through a subscription service.

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