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EnterpriseWizard Releases Adaptive CRM App, Version 2.0

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EnterpriseWizard announced the release of Version 2.0 of its flagship EnterpriseWizard adaptive CRM application, described by company officials as "an out-of-the-box, browser-based, end user-customizable J2EE product for issue tracking, helpdesk, customer support, sales, email and marketing automation."

The new edition allows business managers to "automate department workflow without IT assistance, extending the on-the-spot customization capabilities provided by the product's adaptive CRM engine," company officials say.

The upgrade lets information from a user's PC be captured automatically when a job ticket is submitted, for insight into the user's computing environment and possible problem areas. It provides an improved full-text search engine that searches both the file database and the text of attached files; and offers a variety of other enhancements designed to strengthen the support operation.

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