Resources for Sarbanes-Oxley (SOX)

Adopting a Holistic Governance Approach

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Now that Sarbanes-Oxley compliance is a fact of corporate life, companies have begun thinking across divisions about risks to the business and embedding that thinking into virtually every aspect of their employee's day-to-day work lives. A top-down, risk-based approach can transform day-to-day compliance obligations to strategic market advantage. One of the greatest benefits of adopting a holistic governance, regulation and compliance (GRC) approach is that the process brings otherwise siloed corporate functions together to identify potential governance issues, business risks and compliance challenges. Companies that grasp the concept of GRC and focus on risk and the controls to manage it will set the pace of business while gaining ground on their competition. FULL TEXT

Customer relationship management (CRM) emerged as a concept in the 1980s and 1990s as companies attempted to increase the effectiveness of their sales forces. Smart businesses began thinking across functional divisions about how CRM affects new product development, market outreach and customer satisfaction. With these changes, the customer's role became central, and day-to-day employee interactions began to reflect this shift. Automated processes were critical to this transformation, enabling increased information security and control while facilitating collaboration within and between companies and their customers.

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