White Papers for Continuity of Operations (COOP) and Continuity of Government (COG)

Desktop Management: Getting It Right

WebEx Communications

This white paper will show you the importance of PC management and the benefits of building an internal PC management infrastructure.

Most small and medium businesses do not have the IT staff and tools to treat desktop management issues with the attention they deserve. IT shops in small and medium sized companies are generally over-taxed and doing the best they can to keep the IT infrastructure running smoothly. Budgets are much smaller than those of their large enterprise counterparts, staffing is limited, and toolsets are few and far between. Too often manual processes and "just enough to get by" scripting is the answer to desktop management in the small and medium sized company.
Individual users can be left to handle minor issues for themselves, and pseudo power users often get themselves into trouble and require IT staff assistance to resolve problems they have created through their self-help efforts. It is no longer a viable answer for small and medium sized businesses to treat desktop management casually.

View the White Paper

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