White Papers for Continuity of Operations (COOP) and Continuity of Government (COG)

Completing the Loop with Change Reconciliation

Configuresoft

Change is a two-edged sword for IT organizations. While change is necessary and inevitable, change also holds the potential for introducing risk into IT environments. Change management process-oriented solutions using approaches such as ITIL seek to control change and the associated risks. However, many existing solutions focus too narrowly on solving specific change-related issues, such as the change approval process or configuration audit for compliance, and do not complete the change management process cycle. Most solutions fail to address the Change Reconciliation challenge, which introduces risk.
Solutions are starting to emerge that complete and close the change management loop by integrating with existing Service Desk change approval processes, thereby extending change process control to include the change implementation and change verification phases, and finally circling back to the change approval process to complete the entire change process. These emerging solutions deliver the ability to reconcile planned from unplanned changes, automate the change process and associated workflows, and quantify change impact.

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