White Papers for Federal Financial Institutions Examination Council (FFIEC)

Identifying Broken Business Processes

Vericept

A business process is a collection of interrelated tasks that solve a particular issue or produce a desired output. Because most business processes are human-driven – even automated processes are defined and developed by human input – often the most carefully constructed processes can break or cease to operate as designed. The end result may still be reached successfully, but the desired efficiency, optimization, and security may be adversely affected. When the broken business process involves information technology and sensitive data, it can lead to a data breach, which in turn can lead to such consequences as financial losses, fines, and the loss of customer confidence. Enterprises therefore need the ability to identify and correct broken business processes without suspending operations or waiting until the breach occurs.

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