IT Service Management: Aligning IT and Business Goals for the High-Performance Hospital  
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White Papers for Health Insurance Portability and Accountability Act (HIPAA)

IT Service Management: Aligning IT and Business Goals for the High-Performance Hospital

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Hospitals and health systems have become so dependent on automation that to say IT has become the lifeblood of the healthcare enterprise is neither a stretch nor a pun. And like the patients whose vital signs must be continuously observed by sophisticated critical care monitors, the moment has arrived
for a similar system to monitor the health of the IT operation.The stakes have never been higher. After two decades of heavy investment in clinical information systems, IT and patient care have become inextricably bound. In a very real sense, the wellbeing of the patient depends on the well-being of the IT systems
that support delivery of care to that patient.

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